FlooringHub - 120 Day Return Policy

Returning Your Order

Here at Flooringhub.co.uk we use several delivery methods, our own vehicles, or third-party Parcel companies or Pallet carriers. If in the event you are not entirely happy the following policy will be adhered to: In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 14 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at:

http://www.legislation.gov.uk/uksi/2000/2334/contents/made

We go beyond the legal obligation of a 14 day returns period and offer 120 day returns from the date you received your order. We work to provide refunds within 10 working days from the date that the refund was issued.

If you have taken delivery for your goods, you must return the goods to us at your own expense following our authorisation. Returns will only be accepted within 120 days of receipt. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Please note that we do not accept returns on sale items.

Direct expenses incurred include any delivery costs and picking fees whether charged or not.

You can return your order up to 120 days after the day of delivery. 120 days gives you adequate time to check your order and inform us of your wish to return. The condition will be checked when the order is returned, and we have outlined some tips to help you meet our return requirements. If you do not meet the below requirements, we cannot accept a return.

Packaging

Carefully open your order without ripping through packaging, most products can be carefully opened with a knife down the lines of tape.

Refund

By U.K Law, refunds are to be made within 14 days from the date return. However, as a company we believe this is too long and we work to 10 days cleared funds refund policy, but it is often much quicker. If you simply change your mind about your order, we will give you a full refund with any delivery costs deducted. You need to arrange the return of the product at your own costs. Please contact Customer Services for authorisation.